HOW CAN WE HELP?

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  • Products purchased on our site or in our stores may be returned up to 60 days from the date you received your items if they are unworn, undamaged and in resalable condition. We reserve the right to refuse items that don’t meet these standards and items returned worn or in poor condition will be sent back to the customer with notification. Any customized or special make up shoes are manufactured on a no cancel, no return basis. There is a restocking fee of $10 per pair on returns. The amount will be deducted from the total refund. View our shipping & return policy.

     

  • We offer $10.00 flat rate shipping on returns. For all orders placed on our site please include the return slip which is generated once you’ve completed the online return process.

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    We offer several shipping options and free shipping on qualified orders.. View our shipping & return policy.

     

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    We will send you an email with a link to track your package once your order has shipped. The subject line will read "Allen Edmonds Shipping Acknowledgement."

     

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    To better serve our customers, we process and ship orders very quickly.

    If you need to cancel your order for any reason, there is a one (1) hour window after the order is placed to cancel orders, excluding Factory Second items. Once this window has passed, you can return your order by mail.

    View full cancellation instructions


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    You should see a confirmation screen and receive an email immediately after placing an order. If you did not receive a confirmation email us at, allenedmondscan@custhelp.com or call us at 1-800-299-8604 and we will be happy to assist you

     

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    Zip is an installment payment platform that lets you pay for your purchase using a credit or debit card. Zip automatically splits the purchase amount into 4 payments, every two weeks. Zip empowers you to buy now, pay over time and avoid interest repayments.

     

    At this time Zip is not available when purchasing special make-ups or backorder product.

     

    Learn More

     

  • Allen Edmonds ships standard ground delivery and the shipping cost is $10.00 with free shipping on purchases over $100 (after discounts and offers are applied). We also offer $50 overnight shipping